Modern Mouse is seeking an Assistant Store Manager who’s passionate about delivering excellent customer service and top-level performance; creating a warm and memorable experience for all customers, vendors and staff; and helping grow the business, achieving and/or exceeding all financial goals. This hourly position requires a 30-35 hour per week commitment. === Qualifications === Successful candidates will have the following qualifications:
  • Passionate about delivering excellent service, products and performance.
  • Positive attitude. Energetic, enthusiastic, and inspires others.
  • Genuinely cares about and enjoys working with people.
  • Has a strong desire to help our business grow and thrive.
  • Responsible, reliable, thorough, proactive, self-motivated.
  • Has strong planning and organizational skills; understands the importance of even minor details.
  • Communicates openly, clearly and professionally both on paper and in person.
  • Able to work independently and as a team player.
  • Comfortable making decisions and following through in a thorough a timely manner.
  • Creative, resourceful and adept at problem-solving.
  • Takes pride in his/her work, and considers no job too big or too small.
  • Quick to learn, interested in picking up new skills and finding ways to do things better.
  • Fun, has a sense of humor and is easy to work with.
  • Honest, trustworthy and demonstrates personal and professional integrity.
=== Key Responsibilities === The Assistant Store Manager is responsible for the following key areas: I. Providing excellent customer service, and making customers feel valued and special
  • Consistently create a welcoming environment for customers, vendors and team members.
  • Understand, anticipate and respond appropriately to customer needs.
  • Inform and inspire customers about our mission and the artists we represent.
  • Establish positive relationships with customers and vendors.
  • Resolve customer issues, following Modern Mouse guidelines on service and complaints.
II. Managing sales and operational excellence
  • Monitor and meet or exceed sales goals; assist with budget and tracking of actual financials.
  • Demonstrate, maintain and share a strong knowledge of all the products we carry.
  • Perform POS sales transactions, data management, reporting functions and updates.
  • Execute opening and closing procedures with efficiency and accuracy.
  • Enforce and maintain excellent standards of service, cleanliness and organization.
  • Ensure that all products meet quality and presentation standards.
  • Stock and replenish the sales floor in accordance with visual standards.
  • Monitor and manage inventory levels using MS Excel; produce sales reports for vendors.
  • Manages supply levels, cash control and other expenses.
  • Take special orders for out-of-stock items, and follow through on them.
  • Comply with inventory and loss prevention policies to minimize loss and maximize sales.
  • Design, implement, and continuously improve systems and procedures that lead to success.
  • Oversee intranet and ensure that all documentation is accurate, up to date and well organized.
  • Manage e-commerce sales and inventory, update products and descriptions as needed.
  • Complete all agreed upon projects as outlined in Basecamp, and as needed.
  • Assist with payroll activities.
  • Continuously look for ways to help Modern Mouse grow and improve.
III. Managing staff
  • Provide leadership that inspires teamwork, generates energy and enthusiasm and drives results.
  • Train and manage sales staff and supervisors.
  • Stay calm and in charge under pressure, directing others in best ways to handle challenges.
  • Ensure effective communication between team members, vendors and customers.
  • Manage staffing schedule and time off requests.
=== Other Requirements === Preference will be given to the candidate who:
  • Is able to work weekend, evening, and holiday shifts (see our About Us page for holidays observed).
  • Is adept at intermediate to advanced functions in MS Excel (formulas, filtering, analysis).
  • Is technically savvy and comfortable working with Wordpress, Shopify and/or POS systems.
  • Has supervisory or management experience, preferably in the retail industry.
  • Loves to sell, and has a proven track record in sales.
  • Has experience in forecasting sales and costs, and reacting accordingly.
  • Has an appreciation for, involvement and/or working knowledge of the indie/craft scene.
=== About Modern Mouse === To read more about us, please visit: Our website: http://www.modernmousegifts.com/ Facebook: www.facebook.com/ModernMouse === To Apply === Email your resume and cover letter to eleen [at] modernmousegifts [dot] com. We'll review all entries and respond to you as quickly as possible. Thank you for your interest!